Store Policies

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Contact Us
support@candiedcrafts.com

Store Policies
Thank you for shopping with Candiedcrafts! Please review the below policies effective 12/12/25, before placing your order.

Custom and Personalized Orders
All items are custom made to order on the details you provide.
Please double check the spelling of names, the accuracy of dates and the color choices before submitting your order.
Once production begins, changes cannot be guaranteed.
Slight variations may occur due to the handmade nature of the products.

Privacy and Safety
When you place an order or contact us, we may collect: 

• Your name

• your email address

• shipping address

• payment details (processed securely by our payment providers)

• customization details to fulfill your order. 
  How your information is used

Your information is used only to: 

• Process and fulfill your order

• Communicate about your purchase

• Provide customer support

• Improve our products and services
  We do not sell, rent or share your personal information with third parties for marketing purposes.
   

Shipping and Processing Times

• Orders require 5-7 business days for processing before shipping.

• Processing time does not include shipping time.

• During holidays or peak seasons, processing days may be delayed.

• Orders are shipped via USPS or another trusted carrier.

• Tracking information is provided once your order shops.

• Candiedcrafts is not responsible for delays caused by carriers, weather or incorrect addresses.

• Customers are responsible for providing a correct shipping address at checkout.

 

Returns and Refunds
Due to the custom nature of our products:

• All custom and personalized items are final sale.

• We do not accept returns or exchanges for customer-approved design choices or spelling errors.

• If your item arrives damaged or defective, please contact us within 48 hours of delivery with clear photos so we can assist you.

Cancellations
Orders may only be canceled before production has begun.
Once production starts, cancellations are not accepted.

Lost or Stolen Packages
Candiedcrafts is not responsible for packages marked delivered by the carrier but reported as lost or stolen. Please contact your local carrier for assistance.

Care instructions
Customers are responsible for following the care instructions provided with each product. Improper care may result in damage and is not eligible for replacement.
   
Payment methods

• We accept all major credit and debit cards.

• Full payment is required before production begins.

• Due to the custom nature of orders being customized, all sales are final.